Privacy Policy

At ThePokies 108 Casino, we value the trust and loyalty of every player. Protecting your personal data is our top priority, and we are committed to handling your information with care, transparency, and security. This Privacy Policy explains how we collect, process, and safeguard your information, ensuring you can enjoy a safe and responsible gaming environment.

Data Processing

This policy outlines how ThePokies 108 Casino complies with international gambling regulations, including the lawful processing of players’ personal data. Data collection and processing are essential to provide access to our games, bonuses, and services.

ThePokies 108 Casino is operated by a licensed gaming company under Curaçao regulations. By using our services, you acknowledge and accept this Privacy Policy. As updates may be introduced, we recommend checking this page regularly. Continued use of our platform confirms agreement with any changes.

Collection of Information

We may collect and process different categories of personal data, including but not limited to:

  • Registration Data – Information provided when creating an account, such as name, email, phone number, and identification documents.
  • Communication Records – Logs of chats, emails, or messages exchanged with our support team.
  • Transaction Data – Deposits, withdrawals, bets, and gameplay activity.
  • Verification Documents – Proof of identity or address required to meet compliance standards.

Usage of Information

Your personal data may be used for the following purposes:

  • Managing deposits, withdrawals, and bets.
  • Providing requested gaming services and customer support.
  • Conducting KYC (Know Your Customer) and compliance checks.
  • Sending promotional offers, only if you have given consent.
  • Meeting legal and regulatory obligations, such as anti-money laundering requirements.
  • Preventing fraudulent or unauthorized activity.
  • Analyzing player activity to enhance our platform and services.

Marketing Communications

If you consent, ThePokies 108 Casino may send promotional messages regarding bonuses, free spins, or special offers. You can unsubscribe at any time through account settings or by contacting customer support.

Disclosure of Information

We never sell or rent your personal information. Data may only be shared in the following cases:

  • Within our group of companies – To ensure efficient service delivery.
  • With trusted partners – For payment processing, fraud prevention, and compliance purposes.
  • With third-party providers – Such as identity verification and IT security firms.

All third parties are bound by confidentiality agreements and strict data protection standards.

Data Security and Retention

ThePokies 108 Casino applies advanced security measures, including encryption, firewalls, and monitoring systems, to keep your information safe. Data is stored only for as long as required by law and regulatory obligations—typically a minimum of five years after account closure, in line with anti-money laundering regulations.

Cookies and Tracking

To improve user experience, we use cookies and related tracking technologies. These tools help us:

  • Analyze website traffic and performance.
  • Personalize gaming sessions.
  • Support targeted promotions.

You can manage or disable cookies via your browser. Please note that some functions of the website may not work properly if cookies are restricted.

Your Rights and Contact Information

As a registered player, you have the right to:

  • Request access to your personal data.
  • Correct inaccurate or outdated information.
  • Request deletion of data, subject to legal obligations.
  • Opt out of marketing communications at any time.

If you have questions, requests, or concerns, please contact our Data Protection Officer (DPO) by email. Under GDPR and other applicable laws, you may also file a complaint with your local regulatory authority.

Final Statement

This Privacy Policy reflects ThePokies 108 Casino’s commitment to protecting your privacy and providing a secure gaming environment. If you need assistance with data protection matters, our support team and Data Protection Officer are ready to help.